Email

We reply within 24 business hours

info@pistho.it

Phone

Mon-Fri, 9:00 AM — 6:00 PM

+39 340 842 7715

WhatsApp

Message us on WhatsApp for quick help

Chat now

Frequently Asked Questions

Answers to the most common questions.

Yes, we ship across Europe. Delivery takes 3-5 working days within Italy and 5-8 days for the rest of Europe.

We accept credit/debit cards via Stripe, PayPal and Klarna for instalment payments.

Shipping within Italy has a fixed cost and is free once a minimum spend threshold is reached. Returns are always free of charge for the customer.

Yes, you'll find organic, vegan, gluten-free, lactose-free and palm oil-free products.

Go to the Track Order page and enter the code you received by email.

IT BIO 006 is the code of the inspection body certifying our products under EU Regulation 2018/848. It guarantees ingredients grown without chemical pesticides, GMOs or synthetic fertilisers, with annual inspections.

Every order is hand-packed using 100% recyclable materials. Glass jars are protected with shock-absorbing padding and bottles travel in purpose-built honeycomb dividers.

Our long-life products have a shelf life of 12-24 months from production. The exact date is on every package. Store in a cool, dry place away from direct sunlight.

Sealed and intact food products can be returned within 14 days, and returns are completely free of charge for the customer. Opened or perishable items cannot be returned for hygiene reasons. For damaged items, contact us for a replacement or refund.

All our products are made by small, personally selected Sicilian producers. Raw materials come from certified organic farms in the Etna, Bronte, Madonie and Val di Noto areas.

Send us a Message

Fill out the form and we'll get back to you as soon as possible.